Refund & Cancellation Policy

At Travespert, we strive to provide clarity, fairness, and transparency in every booking. This policy outlines the terms under which bookings made through our website are eligible for cancellations and refunds.

1. Scope

This policy applies to all payments made for our services—whether through our website using Razorpay or through alternate methods such as direct bank transfers, UPI, or cash—unless otherwise specified.

2. Cancellation by Customer

Time Before Travel Date

Refund Eligible

15 days or more

90% of the paid amount

7 to 14 days

50% of the paid amount

Less than 7 days

Not eligible for refund

Note: Refunds are calculated on the base booking amount only. Payment gateway fees, applicable taxes, and processing charges are non-refundable. 

Certain services may be marked non-refundable at the time of booking, in which case no refund will be issued regardless of cancellation timeline.

3. No-Show Policy

If a guest fails to appear on the travel date without prior notice, no refund will be issued.

4. Cancellation by Travespert

In rare cases (weather, operational issues, unforeseen circumstances), we may cancel your booking. In such events, you may choose between:
• A full refund
• A rescheduled trip at no extra charge

5. Refund Processing

  • Refunds will be credited to the original payment method used.
    • Processing time depends on the payment method used. Typically:
       – UPI: Instant to 2 business days
       – Netbanking/Cards: 5–7 business days
       – Wallets: 2–3 business days
    • We will notify you once the refund has been initiated.

6. Payment Gateway Charges

  • In case of customer-initiated cancellations, payment gateway charges (typically 2–3%) are non-refundable.
  •  If the cancellation is due to an error or issue from our side, we will refund the full amount including gateway charges.

    6.1. Offline & Direct Payments
    • Payments made outside our website (e.g., via direct bank transfer, UPI, or cash) are not subject to Razor pay’s refund processing system. Refunds for such payments will be handled manually and may take up to 5–10 business days, depending on the mode of refund.

7. Non-Refundable Bookings

The following types of bookings are strictly non-refundable:
• Bookings explicitly marked as “Non-Refundable” at the time of purchase
• Any cancellations made within 7 days of the scheduled travel date (already covered under Section 2)


These bookings are final and are not eligible for refund, credit, or rescheduling unless the cancellation is initiated by Travespert.

8. Dispute & Chargeback Handling

For disputes or errors in payment:
• Contact us within 5 days of the transaction.
• We’ll respond within 12 hours.
• Razorpay’s dispute process may apply if needed.

9. Contact Information

For cancellation and refund assistance:
📧 Email: connect@hornbillfestival.travespert.com
📞 Phone: +91-80998-02044
📍 Office Hours: Tue–Sat, 10 AM – 6 PM

10. Policy Updates

We reserve the right to modify this policy. The most recent version will always be available on this page.